Privacy Policy

Privacy Policy for www.findleyroofing.co.uk

If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at findleyroofing@gmail.com.

At www.findleyroofing.co.uk, the privacy of our visitors is of the utmost importance to us. This privacy policy document outlines the types of personal information that are received and collected by www.findleyroofing.co.uk and how such information is used.

If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at concerns@findleyroofing.co.uk.

At www.findleyroofing.co.uk, the privacy of our visitors is of the utmost importance to us. This privacy policy document outlines the types of personal information that are received and collected by www.findleyroofing.co.uk and how such information is used.

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Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

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Personal Data

In the EU’s General Data Protection Regulation (GDPR) personal data is defined as:

…any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

What personal data we collect

Contact forms

If you wish to get in touch, you can do so by supplying your name, telephone number and/or email address by using our supplied contact forms. By filling in the contact form with your personal data, you authorise this website to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.

Analytics

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilises the data collected to track and examine the use of this website, to prepare reports on its activities and share them with other Google services.

Google may use the Data collected to contextualize and personalize the ads of its own advertising network, by collecting personal data surrounded cookies and usage data.

Mailchimp/Mailing lists

By registering on the mailing list or for the newsletter, your email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this website.

MailChimp is an email address management and message sending service provided by The Rocket Science Group, LLC, and is used to send out our email communications.

Live Chat

We use a live chat service on our website provided by a third party called Chat Heroes. Their privacy policy is available here: http://chatheroes.com/privacy-policy/. When you use our live chat service, we automatically collect the following information: IP address, browser type and operating system. We will also collect your name, phone number, email address and any other information which you provide to us in order to follow up on an enquiry. If your enquiry is dependant on location, we may also need to confirm a postcode.

How we use your information

This privacy statement is intended to let you know how we will collect and use your personal data in order to:

  • Respond to your enquiries and questions;
  • Deliver any service requests;
  • Responding to any complaints;
  • Refining our website and improving your experience on it through using cookies.

Why do we need to collect and store Personal Data?

In order for us to respond to your requests, questions, service requirements, complaints, etc. we need to collect your personal data for correspondence purposes and/or providing a detailed service provision. In any event, we are committed to ensuring that the information that we collect and use is appropriate for the purpose, and does not constitute an invasion or your privacy.

If we wanted to contact you for marketing purposes we would contact you for additional consent for that purpose.

Live Chat

Transfer and storage of your information

The information collected by our live chat service is processed by Chat Heroes and their third party chat service provider, SnapEngage, the privacy policy of which is available here: https://snapengage.com/privacy-policy/. SnapEngage stores your information for 60 days.

A transcript of your live chat is forwarded to us by SnapEngage via email and stored on our third party email provider’s servers. Our third party email provider is [insert name of your email provider to whom live chat transcripts are forwarded] and their privacy policy is available here [insert link to third party email provider’s privacy policy].

Live Chat Cookies

Our live chat service uses functional cookies to allow it to function properly. For further information on these cookies, please see our cookies policy, which is available here: https://www.findleyroofing.co.uk/cookie-policy/

Legal basis for processing

Our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).

Legitimate interests

We have a legitimate interest in collecting your IP address, browser information and device to better understand our customers as they access our website and live chat service. We have a legitimate interest in collecting your name, email address, phone number and any additional information you provide in order to be able to respond to your enquiry and messages you submit via our live chat service. We ask for your phone number and email address in case we are unable to reach you on one of those means and to ensure that we are able to respond to your enquiry as quickly and effectively as possible. We ask for your name so that we know who we will be contacting, to allow us to ensure we are contacting the correct person and for legal and evidential purposes so that we can identify what we have said to whom and when.

Legal basis for processing

Necessary to perform a contract or to take steps at your request to enter into a contract with you (Article 6(1)(b) of the General Data Protection Regulation). Reason why necessary to perform a contract​:

Reason why necessary to perform a contract

Where your message or enquiry relates to our goods and services, we will collect your information in order to enter into a contract with you or take steps to enter into a contract with you. This includes the collection of your name, email address and phone number so we know who we are contracting with and so that we can provide you with the information you need in order to be able to enter into a contract with you.

Transfers of your information outside the European Economic Area

Live chat

Information you submit to us by email is transferred outside the EEA and stored on SnapEngage’s servers in the United States of America.

Country of storage

United States of America. This country is not subject to an adequacy decision by the European Commission.

Country of storage

Our SnapEngage has self-certified its compliance with the EU-U.S. Privacy Shield which is available https://www.privacyshield.gov/. The EU-U.S. Privacy Shield is an approved certification mechanism under Article 42 of the General Data Protection Regulation, which is permitted under Article 46(2)(f) of the General Data Protection Regulation. You can access the European Commission decision on the adequacy of the EU-U.S. Privacy Shield https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/eu-us-p rivacy-shield_en

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KnowledgeBase

Far from simply the leading installers and repairers of roofing across Newcastle upon Tyne and the wider region, we are also one of the UK’s most trusted authorities in roofing.

Turn to us for guidance in relation to such specialised aspects of roofing as:
• The type of roofing that best suits your needs
• The merits of various roofing materials
• How you can afford your new roof
• Why you should choose Findley Roofing & Building

Don’t try to tackle your domestic or commercial roofing needs alone! Get in touch with our experienced professionals who can give you the benefit of their hard-won industry knowledge.

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Helpful, prompt and tidy

Findley were very helpful, prompt and tidy. They did a good job, so I’m very pleased. Jamie and Jason were very professional, and I would be happy to recommend them to others.

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Very good service, completed on time and the workmen were excellent. Scaffolding was removed the next day as requested.

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I’m over the moon with the final result – it was absolutely faultless from start to finish. The quote was given with no pressure to seal the deal, and the whole job was explained in… “Absolutely faultless”

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